Shipping policy

Shipping Policy

1. Shipping destinations

  • We ship throughout the European Economic Area and to the United States.
  • International shipping is also available to certain countries. Check the list of available destinations during checkout.

2. Processing time

  • Orders are processed within 1 business day after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated delivery times

  • Spain and Portugal: 24–48 hours.
  • European Economic Area: 3–7 business days.
  • International shipping: 7–10 business days, depending on the destination.
    Note: Delivery times may vary due to external factors such as weather, customs procedures or peak periods.

4. Shipping costs

  • Shipping rates are calculated according to the destination and parcel weight.
  • Free shipping is available for orders over €40 throughout the European Economic Area.

5. Shipment tracking

  • Once your order has been dispatched, you will receive an email containing the tracking number and a link to track your parcel.

6. Customs duties and taxes

  • For international orders, the customer is responsible for any customs duties, taxes or additional charges that may apply in the destination country.

7. Shipping problems

  • If your parcel is delayed, lost or arrives damaged, please contact us immediately at info@activejoy.eu.
  • We will make every effort to resolve the issue as soon as possible.

8. Exceptions and restrictions

  • We are not responsible for shipments that cannot be delivered because the customer provided incorrect information.

For any questions or further information, contact us at info@activejoy.eu or by telephone on +34 96 675 8000. We are here to help.