The rule is simple: ActiveJoy must remain open and visible on screen, with the phone unlocked. If you minimise the app or the phone locks, the connection to the toy stops.
Remote control works the same way, but the rule applies to both participants. Both must keep ActiveJoy open. If either person minimises the app or locks their phone, the session disconnects.
How ActiveJoy works
| Type of use | What must remain open | What causes a disconnection |
|---|---|---|
| Control from the nearby phone | ActiveJoy visible and the phone unlocked | Minimising the app or locking the screen |
| Remote control between two people | ActiveJoy visible on both phones | Either person minimising the app or locking their screen |
Local use: keep the app in the foreground
When controlling a compatible device from your own phone, keep ActiveJoy on screen throughout use. Do not switch to another app and prevent the phone from locking automatically.
If you leave or minimise ActiveJoy, or the screen turns off, the phone stops maintaining the active connection to the toy. To continue, unlock the phone, reopen ActiveJoy and reconnect from the app.
Remote mode: both phones must remain active
In remote mode, the connection depends on both participants. The person beside the toy and the person controlling it from a distance must both keep ActiveJoy open and visible.
If either phone locks or either person switches apps, the connection stops for both. Before starting, agree that neither person will leave ActiveJoy during the session.
Prepare before connecting
- Temporarily increase the automatic screen-lock time.
- Make sure both phones have enough battery, or connect them to chargers.
- Enable Do Not Disturb before opening ActiveJoy if you want to avoid interruptions.
- Open ActiveJoy after changing those settings and do not switch apps.
- For remote use, confirm that both participants are ready before connecting.
These steps do not add a new capability. They simply help keep the app visible and both phones unlocked, which is required to maintain the connection.
What to do after a disconnection
- Unlock the affected phone.
- Reopen ActiveJoy and leave it visible.
- Reconnect to the toy from the app.
- For remote use, check that the other person also has ActiveJoy open.
There is no need to troubleshoot a supposed background fault: ActiveJoy is not designed to keep control active when minimised or while the screen is locked. You can also consult the official ActiveJoy FAQ, App Store and Google Play listings.
Frequently asked questions
Does ActiveJoy work while the screen is locked?
No. The phone must be unlocked and ActiveJoy must remain open and visible.
Can I briefly switch to another app?
Not if you want to keep the connection. Minimising ActiveJoy disconnects the toy.
Who must keep the screen on during remote use?
Both participants. If either person minimises ActiveJoy or locks their phone, the session disconnects.
What should I do after a disconnection?
Unlock the phone, reopen ActiveJoy and reconnect. In remote mode, both participants should check their phones.
In summary
Keep ActiveJoy in the foreground and the phone unlocked. In a remote session, this rule applies to both phones. Preparing screen-lock settings and battery levels before starting helps prevent interruptions.
