Changing phones is usually straightforward until an app can no longer find an accessory that worked before. A transfer can copy many apps and settings, but it does not guarantee that every permission, connection or item of app data will move in exactly the same way.
The safest approach is to keep the old phone until you have installed the official app, reviewed the permissions on the new phone and confirmed that the connected device responds normally.
Before you start
Charge both phones and the connected device. Make sure you know your Apple or Google account credentials and have a stable connection. Apple and Google provide official tools for copying apps, settings and content, but some items may still need extra steps.
- Do not erase the old phone yet.
- Update the app and operating system when appropriate.
- Keep the charger and device instructions nearby.
- Use the brand website or official app store to find the app.
Transfer your data, then check the important apps
Apple Quick Start can move data to a new iPhone, while Android can copy apps and data during setup. These tools save time, but some apps, accounts and settings are excluded. Open each important app and check it separately.
If you move between iPhone and Android, review the result more carefully. An app available on both platforms may ask for different permissions or need a fresh installation from the relevant store.
Install the official app on the new phone
Even if the app appears after the transfer, confirm that it came from the App Store or Google Play and matches the brand's official website. Avoid files shared through messaging services or unknown download pages.
ActiveJoy's official information says the app is available for iOS and Android and does not require registration, an email address or a profile. There is therefore no ActiveJoy account to recover when changing phones. This does not mean that every phone setting transfers automatically.
Review permissions and reconnect
When you open the app on the new phone, grant only the permissions needed for the function you plan to use. The operating system may ask again for Bluetooth or other access even when the app was copied from the old phone.
Switch on and charge the device. If the app cannot find it, follow the manufacturer's connection steps. Some accessories connect inside the app, while others use the phone's Bluetooth settings; there is no single process for every product.
Test before erasing the old phone
Run a short, controlled test. Start with local use and basic functions. If you need remote control, test it afterwards with a stable internet connection. Keep the old phone available until the new setup works as expected.
- The app opens without errors.
- The compatible device appears and responds.
- Permissions have been reviewed.
- Your usual functions work.
- You know where to find support.
Erase the old phone last
Once the new phone has been checked, follow the operating system's official guide to sign out and erase the old device before selling, giving it away or recycling it. Apple recommends transferring information and removing personal data; Android explains how to perform a factory reset and reminds users to verify their Google account credentials first.
A factory reset is irreversible for data stored only on that phone. Check photos, documents, authenticator apps and anything that may not have transferred before proceeding.
Frequently asked questions
Do Bluetooth connections move automatically?
Not always. Apps and some settings can be transferred, but an accessory may need to be connected again. Follow the app and manufacturer's instructions.
Do I need a new ActiveJoy account?
No. ActiveJoy's official FAQ says the app does not require registration, an email address or a personal profile.
Can I erase the old phone immediately after the transfer?
It is better to wait until you have checked your apps, permissions and connected devices. Then erase it using the official Apple or Android instructions.
